Celina Romero

Senior Major Account Manager @Auctane

Houston, TX, US

2023 President’s Club Winner.2022 President’s Club Circle.2021 President\'s Club Winner. Currently responsible for strategically managing a portfolio of Auctane’s highest volume eCommerce & Key Enterprise accounts in the Southern region to drive value, retention and growth- Proven success in developing & strengthening customer relationships by connecting with C-level executives & key business stakeholders across various departments- Consultatively position the Auctane suite of SaaS solutions & client/server-based eCommerce platforms and value proposition- Carry out regular face-to-face meetings to effectively maintain relationships and to better understand customers’ current/future business needs and expectations- Conduct QBRs to identify trends, risks and uncover opportunities for new revenue to drive pipeline and attain/exceed quarterly sales quota- Review & analyze customer’s data and make carrier & service level recommendations to optimize efficiencies within distribution network and reduce overall spend associated with fulfillment operation- Conduct SLA evaluations including on-time delivery performance, claims ratio, billing accuracy, etc. and effectively communicate overall corporate impact- Identify measurable objectives within key accounts and build KPIs to achieve goal of maximizing revenue potential- Persuasively present value-added solutions in line with customers’ strategic goals and direction- Serve as a liaison between customer and internal cross-functional teams to ensure successful implementation of new solutions and prompt resolution to technical needs.

University of Houston

Bachelor of Business Administration - BBA, International Business