Carine Bahnam

Account Manager @ExaGrid

Dublin, IE

Responsible for managing and growing strategic customer accounts across the GCC region, including UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, and Oman. Focused on renewals, capacity expansion, and ensuring long-term customer success through value-driven engagement and data storage optimization.• Manage a portfolio of key enterprise accounts across 6 countries in the GCC• Drive customer retention, contract renewals, and identify opportunities for capacity expansion and upselling• Act as a trusted advisor and single point of contact for post-sales engagement and escalation management• Collaborate closely with engineering, support, and channel partners to deliver tailored backup storage solutions• Conduct regular account reviews and strategic planning sessions to align with customers’ evolving data growth• Prepare and present account reviews, growth strategies, and expansion plans aligned with customer data needs• Maintain high renewal rates and customer satisfaction through proactive relationship management• Ensure seamless coordination across multiple stakeholders and regions to meet customer expectations

Holy Spirit University of Kaslik - USEK

Program: Bachelor in Business Administration (B.A), Business Management

Holy Spirit University of Kaslik - USEK

Program: Masters in Business Administration (M.B.A) , Human Resources