Aman Choubey
Customer Success at Rackspace Technology
- Role
- Customer Success at Rackspace Technology
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aman Choubey
Experienced Customer Success Specialist with over eight years in IT and…
Experience
Customer Success
Jul 2022 — Present · Gurugram, IN
Key Highlights:1. Account Management: Effectively managed a portfolio of accounts, overseeing their overall health and satisfaction. I conducted regular business reviews, discussing performance metrics, identifying areas of improvement, and providing strategic recommendations to optimize their usage of our platform and infrastructure services.2. Issue Resolution and Escalation Management: Acted as a customer advocate during the resolution of complex issues, coordinating with internal technical teams to ensure timely and effective resolution. I managed escalations, provided clear communication, and ensured appropriate follow-up to maintain customer satisfaction.3. Continuous Improvement: Regularly monitored customer usage data, identified trends, and analyzed customer behavior to proactively address potential challenges or roadblocks to their success. I provided recommendations for process improvements, product enhancements, and additional training resources to drive customer satisfaction and retention.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE
2010 — 2014
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