Allan Headley
Night Audit Guest Services @Holiday Inn Express
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WORK HISTORY
Night Audit Guest Services @Holiday Inn Express
Tempe, AZ, US
Display a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer\'s expectations. Identify opportunities to improve and deliver additional value to customer\'s experience by presenting creative solutions and innovative ideas. Generates, confirms, cancels, and changes guest reservations, computes bills, receives payments, and makes change for guests. Responds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions. Auditing: Posts room and tax, submit credit cards, organize manager reports, and roll the business day.
EDUCATION
Collins College
Bachelor of Applied Science (B.A.Sc.)
SKILLS
ABOUT ALLAN HEADLEY
An articulate customer service professional with a passion for helping others, while…
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