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Safayatul Islam
Operations Team Member @Holiday Inn Express
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WORK HISTORY
Operations Team Member @Holiday Inn Express
Van Nuys, CA, US
Supported implementation of updated IHG technology access policies by reconfiguring workstations and enforcing individual system credentials, strengthening access management and compliance controls• Process biweekly payroll across multiple departments, reviewing timesheets and validating entries to ensure accuracy, policy adherence, and financial integrity• Perform monthly Accounts Receivable (AR) and third-party balance analysis to support reconciliation efforts and enhance reporting reliability• Troubleshoot and resolve Property Management System (PMS) system discrepancies, including transaction-level corrections to maintain operational continuity• Lead 6-month Quality Assurance (Q&A) review initiatives to validate operational procedures, ensure adherence to brand standards, and support compliance evaluations
EDUCATION
California State University, Northridge
Bachelor's degree, Computer Information and Technology
ABOUT SAFAYATUL ISLAM
Passionate about technology, data, and cybersecurity, I enjoy exploring how systems work, solving real-world problems, and creating meaningful digital solutions. I’m especially interested in data analytics, web development, and the growing field of cybersecurity. I have hands-on experience working with data tools and programming languages, including SQL, Python, Power BI, Excel, R, and Tableau. I also enjoy building dashboards, analyzing trends, and optimizing workflows to support smarter decision-making. My strengths lie in critical thinking, attention to detail, and the ability to communicate complex ideas clearly. I’m always looking to learn, grow, and collaborate with others who are equally passionate about tech, innovation, and making an impact. Open to opportunities in data analysis, cybersecurity, and tech-driven projects, especially those that challenge me to keep learning and building.
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