Allan Headley
Customer Service/ Security Expert
- Role
- Night Audit Guest Services at Holiday Inn Express
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Allan Headley
An articulate customer service professional with a passion for helping others, while…
Experience
Night Audit Guest Services
Jan 2014 — Present · Tempe, AZ, US
Display a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer\'s expectations. Identify opportunities to improve and deliver additional value to customer\'s experience by presenting creative solutions and innovative ideas. Generates, confirms, cancels, and changes guest reservations, computes bills, receives payments, and makes change for guests. Responds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions. Auditing: Posts room and tax, submit credit cards, organize manager reports, and roll the business day.
Education
Collins College
Bachelor of Applied Science (B.A.Sc.)
Skills
- Communication
- Social Media
- Data Entry
- Hospitality Industry
- Negotiation
- Outlook
- Problem Solving
- Event Management
- Program Management
- Hospitality
- Inventory Management
- Event Planning
- Microsoft Word
- Strategic Planning
- Hotel Management
- Teamwork
- Public Speaking
- Front Office
- Team Building
- Management
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Sales
- Employee Training
- Leadership
- Business Development
- Research
- Hotels
- Time Management
- Hospitality Management
- Cashiering
- Employee Benefits
- Budgets
- Project Management
- Customer Satisfaction
- Training
- Food & Beverage
- Account Management
- Customer Service
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