Alejandro Bonilla Gil

Associate Manager Consulting @DXC Technology

Madrid, ES

Establishing and maintaining strong relationships with clients. Leading Workshops and different meetings in order to gather the needed requirements for ServiceNow ITSM implementations (Incident Management, Problem Management, Change Management, Knowledge Management, Request Management, Reporting & Dashboards, etc)- Setting up the CMDB (Business Services, Service Offerings, etc) as well as their CI relations throughout various Data Sources and Transform Maps- Monitoring the correct functioning of ServiceNow ITSM implementations, ensuring that ServiceNow solutions are aligned with the organization\'s needs and boosts the operational efficiency- Understand customer and stakeholders business needs and transfer them into ServiceNow ITSM features, configurations and developments together with the technical team- Overseeing projects from initiation to completion taking into account, planning, time management, quality, etc.[Agile Framework]- Creation of Service Catalog and Catalog Items ensuring the correct Request Management process, taking into account the business needs and requirements.[Variables, UI Policies, UI Policy Actions, Workflows, etc.]- Testing the ServiceNow implementations for successful deliverables while aligning with customers and stakeholders- Establishment of Stories and Scrum Tasks in ServiceNow for the correct organization and coordination of the technical team tasks- To implement an effective communication throughout different channels with customers presenting solutions, ideas and results clearly-Documenting all the development, configurations and processes implemented in the ServiceNow instances (Including technical and functional documents), for users and stakeholders- Leading the Training To Trainers meetings and demos for end users of different topics such as Service Catalog creation and management, Incident Management, Reporting & Dashboards and other ServiceNow modules and functionalities.

IES MAR DE CADIZ

Social Science

Universidad de Cádiz

Grado, Labor Relations and Human Resources

EUDE Business School

Máster en Dirección de Recursos Humanos, Recursos humanos. Dirección y gestión de personas