Akshaya Malik

Product Manager & Operations @Monotype

Noida, IN

Spearheaded the end-to-end development of new Service LevelAgreement (SLA) guidelines, aligning them with business objectives andoperational capabilities to drive improved service delivery and customersatisfaction.• Owned and executed product strategy and roadmap in alignment withbusiness goals, leveraging market research, customer feedback, andtechnical feasibility to prioritize features and address product gaps.• Led cross-functional teams across engineering, design, marketing, andcustomer success to deliver impact SaaS solutions, ensuring timelyreleases through Agile methodologies and proactive risk mitigation.• Streamlined product operations and optimized workflows to improvedelivery timelines and product quality, driving measurable efficiency gainsacross the product development lifecycle.• Collaborated with stakeholders to gather, define, and documentcomprehensive product requirements, user stories, and PRDs, ensuringclarity and alignment throughout the SDLC.• Defined and tracked key product metrics (KPIs) to monitor performance,guide iterative development, and implement data-driven improvements incollaboration with leadership.• Championed go-to-market success by aligning product launches withsales and marketing strategies, and addressing post-launch feedback toimprove user satisfaction and adoption

KRISHNA ENGINERING COLLEGE, GHAZIABAD

Bachelor of Technology - BTech, Electrical and Electronics Engineering

Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering