Zaharenia Doyle
Director Dedicated Capacity @Direct Traffic Solutions
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WORK HISTORY
Director Dedicated Capacity @Direct Traffic Solutions
As Director of Dedicated Capacity, I lead the strategy, development, and execution of scalable dedicated carrier solutions across high-volume and recurring freight lanes. My focus is transforming reactive spot coverage into structured, performance-driven capacity programs that create predictability, margin stability, and long-term carrier partnerships. I analyze historical lane data and market trends to identify opportunities for semi-dedicated and fully dedicated conversions, then build strategic carrier networks aligned with pricing, service expectations, and growth objectives. By implementing disciplined KPI frameworks—including a 48-hour pre-pickup coverage standard—I drive proactive booking behavior, reduce day-of-pickup risk, and strengthen operational accountability across teams. I collaborate closely with Sales, Operations, Finance, and Executive Leadership to ensure dedicated solutions align with revenue strategy and customer commitments while protecting profitability. My approach blends relationship-first leadership with data-driven decision making, enabling improved carrier acceptance rates, reduced spot market dependency, and more consistent lane-level margins. I am passionate about building repeatable playbooks that turn recurring freight into sustainable, scalable programs and positioning dedicated capacity as a competitive advantage in volatile market conditions. Through structured process design, cross-functional alignment, and disciplined execution, I work to ensure our organization secures capacity early, operates efficiently, and delivers reliable service that strengthens both customer and carrier partnerships.
EDUCATION
John Brown University
Bachelor of Business Administration - BBA, Business Administration and Management, General
John Brown University
Master of Business Administration - MBA, Business Administration and Management, General
John Brown University
Psychology, Social Psychology
ABOUT ZAHARENIA DOYLE
I’m a customer-focused operations and success leader with over 20 years of experience helping teams and clients thrive. My background spans logistics, fleet operations, and high-volume customer support, with a proven ability to lead remote teams, solve complex problems, and deliver results across B2B environments.I specialize in customer success, client retention, onboarding, relationship management, cross-functional leadership, SaaS support, and logistics optimization. I bring a track record of building strong partnerships, streamlining processes, and scaling service delivery in both startup and enterprise settings.Most recently, I’ve helped early-stage tech and logistics companies improve client satisfaction, reduce churn, and scale service processes. I lead with empathy and strategy — turning challenges into long-term value for customers and the business.Let’s connect if you’re looking for leadership that blends service excellence with operational insight.
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