Yasser A.

Solution Architect Contact Center @TD

Miami, FL, US

Produce solution architecture deliverables including architectural blueprints- Work with segment and enterprise architecture to establish enterprise roadmaps and ensure solutions align to target state- Assist in designing and developing an architecture framework to govern how solutions will be developed and implemented, including technology domain architecture strategy, policies, guiding principles and standards- Research and analyze business requirements to recommend optimal architecture solutions- Provide architectural oversight for a number of key contact center platforms- Drive strategic investment into assisted channel platforms to modernize TD\'s platforms- Help define, scope and gain support for architecture initiatives that support common Channels requirements- Engage stakeholders appropriately to review progress and obtain input, validation and approval of key decisions- Support development, documentation, communication and execution of a comprehensive strategy, policies and solutions- Influence product/vendor/SI direction and integrate technology from an architectural perspective within the business environment, and fulfill an IT governance role.

Humber College

Mobile System Integration Program, Computer Systems Networking and Telecommunications

Cujae Polytechnic University

Telecommunication and Electronics, Telecommunication

University of Havana

Master of Business Administration - MBA