Yaseswini Kona
Customer Care Officer @CMA CGM
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WORK HISTORY
Customer Care Officer @CMA CGM
Following SOP procedures accurately and efficiently. Ensuring all KPIs are achieved effectively. • Continuous follow-up (tracking till the end of tasks) & find out the bottlenecks. • Tracking the vessel schedule and filing the shipment details within the deadline. • Streamlined global filing process by creating responsive procedures tailored to the unique regulatory (custom) frameworks of each country. • Active knowledge in doing all Filing Types (AMS, ENS, ACI, AMANAC, CCAM, SSGB & RCG) • Meeting TAT targets as per process requirements. • Attending agency calls and conducting team calls based on specific requirements. • Undergoing training sessions and conducting teach-back sessions for the team. • Facilitating C-Box sessions and managing Thursday Thrill activities to engage the team. • Conducting regular team meetings to share process updates and align on goals.
EDUCATION
INDIAN MARITIME UNIVERSITY
Master of Business Administration - MBA, Industrial transportation and logistic management
Indian Maritime University, Visakhapatnam
Logistics & Warehouse, International Business/Trade/Commerce
MONTESSORI MAHILA KALASALA
Bachelor of Science, Physics
ABOUT YASESWINI KONA
Officer at CMA CGM
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