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Ana Cristina Anhani Luiz
Customer Service Supervisor @CMA CGM
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WORK HISTORY
Customer Service Supervisor @CMA CGM
Dublin, IE
EDUCATION
Universidade Estadual de Campinas / UNICAMP
Postgraduate degree
Faculdade de Vinhedo
Bachelor’s degree
ABOUT ANA CRISTINA ANHANI LUIZ
Professional with extensive experience in logistics administration, shipments and account management within fast-paced environments. I hold a postgraduate degree in Business Strategy and Management, as well as a bachelor\'s degree in Business Administration. I have expertise in ocean freight (import and export), road collections and deliveries, and airfreight shipments within the logistics and freight industry and also shipping lines, ensuring compliance with SLAs and proficiency in diverse systems such as LARA, SAP, SOFTSHIP, SAGE, TMS, and WMS. My role includes regularly delivering KPI presentations to senior management and customers, with a constant focus on continuous improvement. Strong communication, analytical, and customer service skills, with the ability to build solid relationships with all stakeholders. I am solutions-oriented with excellent problem-solving abilities, demonstrating initiative and prioritization to meet tight deadlines and handle emergency deliveries. I maintain the highest standards of customer service with meticulous attention to detail and process, always ensuring a customer-centric approach and high-quality service delivery.
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