Yaddy A.

VP Principal Vui Designer (Nlu & Emerging) @Truist

NLU, AI, ML (multi-modal) Experience design leader mostly focusing on conversational design at the intersection of the Truist Assist Chat bot and the handoff to a human CS SME • 4-7 multi-modal banking patents in the works • collaborating with amazingly intelligent and humble contact center SMEs who teach me daily about the importance of front line Service design • proudly an individual contributor who literally helps shape product design, but also leads multi-million dollar teams in the process