Wil Montoya
Director Manager Workforce Management @UnitedHealth Group
Orlando, FL, US
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Oct 2014 — Present
Director Manager Workforce Management @UnitedHealth Group
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Orlando, FL, US
Responsibilities include Real-time management leadership and processes improvement for the organization while delivering transformational change in all aspects of workforce management. Span of control includes nine sites, approximately agents and over 20 analysts.
EDUCATION
1982 — 1986
University of Connecticut
BA
SKILLS
Project ManagementWorkforce ManagementOperational EfficiencyStaff DevelopmentCapacity PlanningMetrics ReportingPerformance ManagementStrategic PlanningCapacity UtilizationSkills Based RoutingContact Center OperationsContact CentersSalesContact Centre TechnologyBudgetsCall CentersReal Time MonitoringBankingProcess EfficiencyForecastingWorkforce OptimizationContact Center ManagementConsultingWorkforce PlanningScheduling ManagementWorkforceProject PlanningPerformance MetricsCustomer ServiceOptimizing PerformanceVendor Management
ABOUT WIL MONTOYA
Director Manager Workforce Planning Connect with me on LinkedIn using:…
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