Vikash Gupta
Fraud Analyst @Pegasystems
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WORK HISTORY
Fraud Analyst @Pegasystems
Transaction Dispute Resolution: Managing and resolving customer disputes related to transactions, ensuring fair outcomes for all parties involved.2. Chargeback Process Oversight: Handling the chargeback lifecycle, from initiation to resolution, adhering to card network guidelines and deadlines.3. Fraud Analysis: Identifying fraudulent activities or patterns in disputed transactions to minimize financial losses and enhance security measures.4. Documentation and Reporting: Preparing accurate documentation and reports to support cases and providing insights to stakeholders.5. Stakeholder Communication: Collaborating with banks, merchants, and customers to ensure seamless communication during the dispute process.
EDUCATION
BPS Public School Naubatpur Chandauli
Matriculation
SRM IST Chennai
Master of Computer Applications - MCA, Artificial Intelligence
Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)
Bachelor of Computer Application
Central Academy
Intermediate, PCM
ABOUT VIKASH GUPTA
Results-driven Data Science Analyst with 2.7 years of experience architecting and…
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