Vikash Gupta

Python | Cloud | ML | NLP | LLM | Git | Docker | Computer Vision | Power BI

Role
Fraud Analyst at Pegasystems
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Vikash Gupta

Results-driven Data Science Analyst with 2.7 years of experience architecting and…

Experience

  1. Fraud Analyst

    Pegasystems

    Dec 2024 — Present

    Transaction Dispute Resolution: Managing and resolving customer disputes related to transactions, ensuring fair outcomes for all parties involved.2. Chargeback Process Oversight: Handling the chargeback lifecycle, from initiation to resolution, adhering to card network guidelines and deadlines.3. Fraud Analysis: Identifying fraudulent activities or patterns in disputed transactions to minimize financial losses and enhance security measures.4. Documentation and Reporting: Preparing accurate documentation and reports to support cases and providing insights to stakeholders.5. Stakeholder Communication: Collaborating with banks, merchants, and customers to ensure seamless communication during the dispute process.

Education

  • BPS Public School Naubatpur Chandauli

    Matriculation

  • SRM IST Chennai

    Master of Computer Applications - MCA, Artificial Intelligence

  • Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)

    Bachelor of Computer Application

    2020 — 2023

  • Central Academy

    Intermediate, PCM

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Vikash Gupta — Fraud Analyst at Pegasystems in Gurugram, HR, IN | Unifers