Viren Lalwani

Financial Debt Collection Advisor @Contact Web Ltd

Banbury, GB

Engage with customers to understand their individual financial circumstances and agree on realistic, sustainable repayment plans. • Provide clear, empathetic communication across phone and email channels, ensuring all interactions align with FCA guidelines. • Collaborate within a supportive, high-performing team to meet and exceed performance targets. • Maintain detailed account notes and ensure compliance with company and industry standards. • Deliver excellent customer experiences by balancing business objectives with compassion and care.