Viral Jani

Experience

1. IT Support Specialist

   HDR

   Jun 2021 — Present · Toronto, ON, CA

   Utilize Active Directory – user object management and apply NTFS folder permissions.• Manage backup tapes and libraries (Symantec Backup Exec).• Fulfill network data recovery (backup tapes or Shadow Copy) and transfer requests (Robocopy).• Rack, inspect and maintain physical configuration of Server Room infrastructure.• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.• Rack, Build, cable, configure, and provision Intel and AMD Servers, Cisco Layer 2 networking equipment• Troubleshoot, test, quality assurance of Server hardware, professionally resolve hardware issues via trouble ticket• Perform customer-side network security incidence response to malware threats. • Worked with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).• Facilitate video conference meetings (Cisco WebEx, MS Teams, Zoom platforms) with customers.• Setup and troubleshoot mobile phones (Apple/Android).• Build and deploy Windows 10 desktop laptops and desktops (HP/Dell/Lenovo/Mac) to customers.• Participate in national Service Desk call center: remote troubleshooting of wide-ranging issues.• Sandbox Refreshes and Post refresh setup for Single sign on and Integration setup. • Strong knowledge on Salesforce outlook connector and Mobile application like Salesforce Classic. Involved in the configuration of the application and support of those application.• Document IT FAQs and solutions, including illustrations and detailed guidance.• Enable/disable user and computer objects within AD for onboarding/offboarding.• Physical security / Access Cards management (S2 console system).

Skills

• Project Management
• Management