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Brian Jackson

Sr IT Support Specialist @HDR

San Diego, CA, US
EMAILS
b••••••••@hdrinc.com
MOBILE NUMBERS
+16•••••••68

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WORK HISTORY

Dec 2023 — Present

Sr IT Support Specialist @HDR

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San Diego, CA, US

EDUCATION

1999 — 2001

Coleman College

Computer Applications and Networks

SKILLS

Windows 10Customer Relationship Management (Crm)Service-Now.comTechnical SupportMicrosoft ExchangeManagementTeam BuildingPrintersServicenowAndroidWindows 7Remote DesktopMicrosoft OfficeSalesActive DirectorySystem Center Configuration Manager (Sccm)Windows ServerWindows 2000TrainingPc BuildingTroubleshootingHelp Desk SupportCustomer ServiceComputer MaintenancePrinter SupportComputer HardwareIosLaptopsSoftware InstallationVirus RemovalWindows VistaDesktop Application SupportOs XRepairMalware AnalysisNetworkingWindows XpSoftphoneMicrosoft OutlookLeadership

ABOUT BRIAN JACKSON

Senior Help Desk Support Specialist with extensive and varied experience in external and internal facing support. Committed to delivering top quality service and support.Experience with the following:WindowsMac OSiOS & AndroidWindows Server Microsoft System Center/SCCM MobileIronMicrosoft InTuneMicrosoft 365 AdministrationSophos Cisco Unified CM AdministrationCisco Unity Connection AdministrationActive DirectorySharePoint AdministrationMicrosoft AzureExchange ManagementPowershell ScriptingServiceNowVeeva System AdministrationSAP Concur AdministrationDatto AutoTask & RMMZenDeskZoom and Zoom Phone AdministrationMS Teams and Teams TelephonyPC Image Building and DeploymentAdobe Licensing and App AdministrationHardware Asset and Inventory Management

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