Vikrant Singh

About Vikrant Singh

Client Services and Account Leader with 15+ years of experience in the IT and digital services industry, currently serving as Director – Client Services at Infosys within the Banking and Financial Services domain.I specialize in managing complex client ecosystems, driving account governance, and ensuring delivery, compliance, and stakeholder alignment across large, regulated financial institutions. My experience spans India and global engagements, working closely with senior client stakeholders to manage escalations, ensure transparency, and sustain long-term partnerships.Key strengths include:• Client governance, escalation management, and senior stakeholder engagement• BFSI delivery oversight, compliance, and audit‑ready documentation• Vendor and subcontractor governance, onboarding/offboarding controls• Strategic account planning and revenue stewardship• Cross‑functional leadership across delivery, HR, finance, and legal teamsAn MBA graduate with certifications in SAFe, ITIL, and Lean Six Sigma, I bring a structured, outcome‑driven approach to client success while balancing growth, risk, and operational excellence.

Experience

1. Director of Sales and Client Services

   Infosys

   Jan 2024 — Present · Gurugram, IN

   Own end‑to‑end client services, governance, and senior stakeholder management for a large‑scale captive account in India for one of the largest banks in Australia, acting as the primary escalation and relationship anchor for CXO‑level client leaders and Infosys account leadership.• Ensure delivery continuity, regulatory compliance, and workforce governance across large‑scale teams, operating through multiple delivery centers (India onshore and offshore) and a multi‑vendor ecosystem, aligned with stringent BFSI and APAC regulatory expectations.• Establish and govern audit‑ready onboarding and offboarding frameworks across Infosys and partner vendors, covering vendor disclosures, BGV, role alignment, access controls, and documentation required for highly regulated banking environments (APRA‑driven governance, internal audits, and client risk reviews).• Partner closely with Delivery, HR, Finance, Legal, Risk, and Compliance teams to manage contracts, commercial governance, billing accuracy, workforce compliance, and regulatory adherence across captive and partner‑led models.• Enable sustainable account growth and operational scalability through structured governance, capacity planning, and risk management, while safeguarding client trust, regulatory integrity, operational stability, and long‑term strategic alignment.

Education

• Institute of Management Technology, Ghaziabad

  MBA, IT & Marketing

  2008 — 2010

Skills

• Bpo
• Service Delivery
• Business Analysis
• Strategy
• Consulting
• Competitive Analysis
• Six Sigma
• Key Account Management
• Process Improvement
• Project Planning
• Resource Management
• Program Management
• Pre-Sales
• Sales Management
• Product Management
• Crm
• Itil
• Product Development
• Outsourcing
• Marketing
• Training Delivery
• Business Intelligence
• Business Process Improvement
• Sales Process
• Market Research
• Business Process
• Team Building
• Management
• Lean Six Sigma
• Negotiation
• Team Management
• Learning Management
• Pmp
• Leadership
• Project Management
• Training
• New Business Development
• Lead Generation
• Vendor Management
• Sales