Vikesh Kumar
Enterprise Business (B2B) Service
- Role
- General Manager at Samsung India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikesh Kumar
Experienced General Manager with a demonstrated history of working in the consumer electronics industry. Skilled in Service Process Improvement. Strong operations professional with a Post Graduate Diploma in Business Administration focused in Specialization in Marketing from Symbiosis centre for Distance Learning, Pune.
Experience
General Manager
Mar 2022 — Present · Gurgaon, IN
Part Leader -Leading Enterprise Business Service Operations for pan India.Responsible for B2B service policy & operations.Managing team of Product Service Managers, Field Service Managers, Technical Support Managers.Service delivery to customers using Samsung\'s Mobile (B2B), Commercial Displays (LED/LFD & HTV), Consumer Electronics (B2B customers) & System Air-conditioning
Education
BSF Sr. Sec. School, Jammu
12th
1983 — 1991
BSF Polytechnic, Delhi
Three year Diploma from Board of Technical Education, Delhi, Electronics and Communications Engineering
1991 — 1994
Symbiosis centre for Distance Learning, Pune
Post Graduate Diploma in Business Administration, Specialization in Marketing
2010 — 2011
Skills
- Business Process Improvement
- Outlook
- Customer Service
- Process Improvement
- Program Management
- Service Delivery
- Business Development
- Management
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Windows
- Microsoft Office
- Team Management
- English
- Crm
- Account Management
- Change Management
- Business Process
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