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Vikesh Kumar

General Manager @Samsung India

Gurugram, HR, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2022 — Present

General Manager @Samsung India

Gurgaon, IN

Part Leader -Leading Enterprise Business Service Operations for pan India.Responsible for B2B service policy & operations.Managing team of Product Service Managers, Field Service Managers, Technical Support Managers.Service delivery to customers using Samsung\'s Mobile (B2B), Commercial Displays (LED/LFD & HTV), Consumer Electronics (B2B customers) & System Air-conditioning

EDUCATION

1983 — 1991

BSF Sr. Sec. School, Jammu

12th

1991 — 1994

BSF Polytechnic, Delhi

Three year Diploma from Board of Technical Education, Delhi, Electronics and Communications Engineering

2010 — 2011

Symbiosis centre for Distance Learning, Pune

Post Graduate Diploma in Business Administration, Specialization in Marketing

SKILLS

Business Process ImprovementOutlookCustomer ServiceProcess ImprovementProgram ManagementService DeliveryBusiness DevelopmentManagementPowerpointMicrosoft ExcelMicrosoft WordWindowsMicrosoft OfficeTeam ManagementEnglishCrmAccount ManagementChange ManagementBusiness Process

ABOUT VIKESH KUMAR

Experienced General Manager with a demonstrated history of working in the consumer electronics industry. Skilled in Service Process Improvement. Strong operations professional with a Post Graduate Diploma in Business Administration focused in Specialization in Marketing from Symbiosis centre for Distance Learning, Pune.

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