Venkata Kranthi Kumar Kattamuri
Tech Process Specialist @Google Operations Center
Signup · Get unlimited contacts
WORK HISTORY
Tech Process Specialist @Google Operations Center
Hyderabad, IN
Configured and administered Google CRM tools, including content management, automation and taxonomy- Managed multiple cross-functional projects collaborating with engineering, Operations and leadership teams to improve support infrastructure- Led process automation initiatives, optimizing Google CRM Workflows and improving the resolution time by 60%- Conducted root cause analysis(RCA) on process inefficiencies, implementing solutions that improved productivity- Designed and executed new-hire and cross training programs, ensuring process standardization- Developed and presented key operational performance reports to leadership, providing actionable - insights for strategic decision-making- Actively volunteered in the interview process for new joiners, contributing to talent identification and team growth- Monitored and analyzed daily team attrition data, identifying trends and contributing to retention strategies and resource planning.
ABOUT VENKATA KRANTHI KUMAR KATTAMURI
With close to 9 years of experience in CRM platforms, customer engagement systems, and…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.