Piyush Sood
Process Excellence Senior Specialist @Google Operations Center
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WORK HISTORY
Process Excellence Senior Specialist @Google Operations Center
Gurugram, IN
1.) Improving CSAT across AVID(Apps, Video (YouTube), Display) Vertical for Google Ads.2.) Mapping Customer Journeys across various verticals 3.) Improving TAT(Turnaround Time) across Phone, Chat & Email channels4.) Leading Lean Six Sigma Vertical across GOC Operations in APAC5.) Program Management across AViD Vertical6.) Identifying Automation projects to streamline operations
EDUCATION
Punjab Engineering College
Master of Technology (M.Tech.)
Punjab Technical University
Bachelor of Technology - BTech
SKILLS
ABOUT PIYUSH SOOD
9 Years of Transformation Magic: From Google to Global Operations Imagine reducing…
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