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Start for FreeVanessa Koegelenberg
Head of Sales Operations @2degrees
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WORK HISTORY
Head of Sales Operations @2degrees
Auckland, NZ
I created a total Consumer Operations model incorporating Consumer change and customer experience. Owning Store development and compliance accountability while also leading a team to execute all end-to-end support and change activities for the Consumer sales channels, the below accountabilities and previous role combined.• Store Development - retail property refurbishments, rebranding and relocations Management• Branding requirements, point of sale and ticketing• Site identification and lease negotiations • Statement of works, financials and post implementation reviews• 3rd Party contractors and project management • Establishing a program of work for the financial year, costs and budgets• Retail store product, system and process training • Review and implementation of delivery processes• Store stock, security and heat mapping• Store Compliance processes and systems • SOX compliance and Auditing • Fixture Repairs, Maintenance and Project Management requirements
EDUCATION
Diversity Works NZ
Understanding unconscious bias
Adeption NZ
The Leadership Collective
Beyond
Leading Change in a Challenging Environment
Fisher Consultancy cc
Simply Successful Selling Course
Leadership Insights
Leadership Insights, Mindfulness-based Emotional Intelligence
Sheffield
Managment Fundamentals Course
Jump Start
Koru Lift Leadership Program
Leadership Coaching
Coaching skills
Auldhouse
Microsoft Excel & Power Point Level 2
SKILLS
ABOUT VANESSA KOEGELENBERG
I am an energetic and results-driven leader with over 25 years of experience exceeding sales targets and driving operational transformations in fast-paced, high-performance environments. My background spans both Sales and Operations, enabling me to align customer experience with process efficiency and cost-effectiveness.Throughout my career, I’ve consistently delivered exceptional customer experiences while streamlining systems and reducing costs. I believe that the most effective sales strategy is a loyal customer, and I’ve built teams and processes that ensure consistency, satisfaction, and long-term engagement—while minimizing the need for costly remediation.I bring extensive experience in leading change initiatives, simplifying workflows, and empowering teams and partners to focus on what matters most: the customer. I’ve successfully implemented agile methodologies and project management practices, both internally and in collaboration with external stakeholders, including customer focus groups.I thrive in high pressured, dynamic, fast-paced environments where balancing competing priorities is key. I excel at enhancing customer satisfaction while reducing the cost to serve. I’m passionate about building strong, empowered teams with a shared vision for excellence. My leadership has consistently earned high praise for professionalism, capability, getting things done and strategic direction.I am eager to continue learning and growing, and I’m excited to contribute to a company that values innovation, customer-centricity, and operational excellence.
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