Vanessa Kladis
Senior Program Manager, Customer Experience @Zuora
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WORK HISTORY
Senior Program Manager, Customer Experience @Zuora
Chicago, IL, US
Experienced program leader driving strategic customer engagement and operational excellence. I lead our Customer Advisory Board program, overseeing end-to-end execution of in-person and virtual events that deepen customer relationships and support business growth. I\'ve developed and scaled a high-performing webinar program that improved customer retention and unlocked cross-sell opportunities.With a strong track record of cross-functional collaboration, I partner closely with teams across marketing, sales, product, and customer success to align initiatives, streamline execution, and maximize impact. I’ve built efficient internal processes that improved team workflows and program scalability, and I leverage customer feedback to inform strategy and continuously enhance the customer experience.I bring a results-oriented mindset, strong program management skills, and a passion for delivering initiatives that create value for both customers and the business.
EDUCATION
North Central College
Bachelor of Arts (B.A.), Psychology
ABOUT VANESSA KLADIS
I\'m a results-driven program manager with a strong track record of leading strategic customer engagement initiatives that drive retention, growth, and operational efficiency. I currently lead our Customer Advisory Board and webinar programs, collaborating closely with marketing, sales, product, and customer success to deliver high-impact, cross-functional outcomes. I focus on building scalable processes, leveraging data and feedback to continuously improve both the customer experience and internal performance. I thrive in fast-paced, collaborative environments and take pride in delivering programs that create measurable business value.
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