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Transformation Director @Zuora
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WORK HISTORY
Transformation Director @Zuora
In my role as the Global Services Transformation Director at Zuora, I spearhead strategic initiatives to drive organizational change and enhance operational efficiency. Working closely with senior leadership, I develop and implement a comprehensive transformation strategy that fosters a culture of innovation and continuous improvement across the organization.
EDUCATION
North Carolina Agricultural and Technical State University
Master of Science, Industrial and Systems Engineering
North Carolina State University
Bachelor of Science, Industrial and Systems Engineering
ABOUT CHARLES L. JONES
With over 10 years of experience in software project management, I lead initiatives that drive organizational change and enhance operational efficiency, collaborating with senior leadership to foster a culture of innovation. I excel in integrating systems, improving processes, and managing quality and finances. I also have a keen interest in decision support systems and agile methodologies, which I leverage to deliver innovative and efficient solutions. I enjoy working with a diverse and collaborative team, and fostering cross-collaboration.I have held various management positions, where I successfully delivered complex projects, ensured high-quality service delivery, and supported business development efforts. My expertise spans project management, systems integration, and stakeholder engagement, with a focus on exceeding customer expectations.
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