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Start for FreeValeriia Khmara
Account Manager @UST
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WORK HISTORY
Account Manager @UST
Warsaw, PL
Client relationships• Build and maintain long-term relationships with key clients• Act as the primary point of contact for customers, addressing their daily inquiries• Conduct regular feedback sessions to assess customer satisfaction, address business needs, and implement improvement plans as needed• Negotiate new scope estimates, team design changes, budget plans, and team’s professional development plans with clients Strategy • Initiate and implement strategies for account growth, client retention, and client relationship improvement, independently or in collaboration with the executive team• Identify and pursue opportunities for enhancing cooperation through ongoing communication, client updates, and technical team insights Operations • Onboard new customers by presenting and explaining the company\'s operational, financial, and legal processes• Collaborate with cross-functional teams to execute clients\' strategic, technical, financial, and legal requests• Manage project deliverables with the Project Manager or Head of Delivery Finance & Legal • Issue invoices, resolve financial queries, and ensure timely payment processing• Assist the legal team in defining terms for Service Agreements, SOWs, and related documents Reporting • Prepare performance reports for the technical team based on client agreements
EDUCATION
Національний Технічний Університет "Харківський Політехнічний Інститут"
Specialist
ABOUT VALERIIA KHMARA
My expertise includes full-cycle sales, customer success, and account growth. The primary focus of my work is building strong, trusted partnerships and creating effective strategies to enhance cooperation and retention. I work closely with C-level executives and cross-functional teams to deliver practical, project-oriented solutions. I believe great cooperation is built on expertise, empathy, and teamwork. So, my goal is to make business interactions smooth, meaningful, and beneficial for everyone involved. By improving workflows, developing clear action plans, and strengthening team collaboration, I help businesses grow and succeed in the long run.
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