Tyler
Applied Performance Specialist @Kitman Labs
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WORK HISTORY
Applied Performance Specialist @Kitman Labs
Provide day-to-day support and resolve customer challenges via e-mail, phone calls, face-to-faceconversations, and Intercom.Collaborate with sales team members to ensure client objectives are understood and can be executed immediately and effectively.Develop resources and disseminate information to coaches & practitioners through face-to-facemeetings, electronic means, reports and presentations.Contribute to Customer Success by collaborating with both internal team members and key customer stakeholders to develop proactive strategies to best assist organisations while also addressing their real-time needs.Improve customer experience by helping improve their efficiency and processes to unlock greaterproductivity.Commitment to being a team player willing to work closely with Performance Strategists tocollaborate across functions such as Sales, Product Management, Engineering, and Data Science.Display the ability to think critically and creatively to both solve problems and prioritise to most effectively support the Kitman Labs team and customers.Provide on-call and weekend support to the Kitman Labs customer base via the in-platform tool Intercom.Maintain appropriate account and system documentation via the usage of Salesforce and Jira platforms.
EDUCATION
Concordia University Chicago
Master of Science - MS
East Carolina University
Bachelor's degree
ABOUT TYLER
Results-driven performance specialist with expertise in athlete development, strength & …
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