Tyler Erwin

Outside Sales Representative @Spectrum

Birmingham, AL, US

Actively and consistently support all efforts to simplify and enhance the customer experience.Responsible for meeting and exceeding budgeted headcount and sales goals.Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.Be familiar with reporting and analytics necessary to drive and support business decisions.Collaborate with other departments and support teams to achieve goals and objectives.Work allocated will consist of approximately 60% fieldwork and 40% office work.Coach to and follow Charter’s Sales Process.Communicate territory assignments to Residential Connectivity Sales Specialists.Monitor the payroll process and ensure timely and accurate approval of all commission payments.Handle employee relation issues, including performance appraisals, coaching, and training.Completes administrative tasks related to all sales activities and ensures their team does the same.Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.Prepares reports as needed.Perform other duties as requested by leadership.