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Regional Director - Head of Key Account Management (no Sw) @Nets
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WORK HISTORY
Regional Director - Head of Key Account Management (no Sw) @Nets
Stockholm, SE
Key responsibilities:• Commercial responsibility and P&L ownership of the region with regards to exiting clients, cross and upsell as well as new names. • Manage the regional Sales Account Management Team and coordination of the wider client support team to optimize client growth, support and further revenue growth.• Being the owner of the senior relationship with banks and financial institutions across the region. • Regional coordination with regards to any initiative to the client base. Including any legal and technical update requirements • Ensuing a balanced client portfolio for the team with good opportunities to work on and all the required support from the overall organisation.• Leading RFP teams on substantial existing and new clients opportunities.• Identify and develop talent within the team and overall organisation.• Represent the company as a board member and being active in various industry forums.• Identifying and cooperating with various partner organisations and consultancy firms to expand current business in the region.
EDUCATION
Linnaeus University
Bachelor of Business Administration, Organisation, Marketing and Economics
ABOUT TROND SÖILEN
Business and relationship driven Senior Client Manager with broad experiences with complex payment and service delivery. I am also a leader within Sales, Account Management and Operational teams. I am working with local and global enterprises and experience the power of diversification and how that benefits the overall business. With a clear focus on the result, I enjoy building long lasting relationship across all levels of the organisation. Targets a business relationship where there is a true benefit of the partnership and a will to develop further. Key Competencies Summary• Senior Relationship Management - More than 20 years of experience managing Client Relationships at all levels. My focus is to build a trusted advisor role with the Client to retain and constantly grow the relationship.• Leadership and Management (Sales and Operational entities)- I have managed teams of 8-25 employees, including 8 years of experience in remote management and leadership. Formal and informal leadership comes naturally for me and I genuinely believe in cross organisation collaboration as a key task to exceed in Client Expectations.• Client Negotiations & Contract Execution - Leading, supporting and executing negotiations for Client retention and product/market expansion to increase revenue and ensure a true partnership approach. Executing and updating Client contracts accordingly.• Team Development and Transformation - Constantly working with the team to identify development opportunities and execute accordingly. I also act as mentor to juniors in the organisation to build a talent continuation pipeline.• Portfolio Reporting and Actionable Analysis - Analyse, review and create an actionable approach for continued development and growth.• Operational and Services Delivery - Providing financial institutions and banks with operational and business advise to secure brand alignment and awareness.• Client focus and dedication - Working closely to the Client for a diversified network to fully understand and support the client in the best possible way.• Sales and Business Growth - Results and target focused and driven by meeting and exceeding targets with the bottom-line result in mind. • Global Business Experience - Working with Clients supporting them with global programs and services. I have a good understanding of cultures and business practices in other geographies.• Business Development - Using Market and Client insight to work with relevant product groups to propose and drive changes and enhancements to the products and services.
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