Marko Voigt
Head of Service Delivery Management - Dach @Nets
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WORK HISTORY
Head of Service Delivery Management - Dach @Nets
SKILLS
ABOUT MARKO VOIGT
I am working in customer focused environment since 1985 having very high experience in Customer Relationship, Service Management, Support Processes and Delivery Management of IT Solutions. I am an enthusiastic, self- motivated, confident individual, who is used to working in a complex matrix organisation and under pressure delivering to tight timescales. A proven track record in Mobilisation/ Service Delivery/Service Improvement across EMEA. Highly organised with a very flexible approach, comfortable communicating at all levels in a concise and straightforward manner. Strong team player who can be relied upon to prioritise delivery against challenging goals. Wide spanning 16 years experience and knowledge across the business including Mobilisation, Service Management, Process Design, Transition & Transformation and Systems Consultancy. Key Skills • Mobilisation Management • Customer Relationship • Complex Contracts • Service Delivery • Transition & Transformation • Project Management • Service Assurance (Trouble to Resolve) • Request Management (Lead to Cash) • Asset and Inventory Management • Global System Landscape • Managing Global Teams / Matrix Organisations • Banking Environment • Change Management
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