Tricia Cadwallader Goltry
Instructional Designer | Compliance and Call Center Agent Training Expert
- Role
- Curriculum Designer at Discover
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Tricia Cadwallader Goltry
Instructional designer with over 15 years of experience in developing instructor-led…
Experience
Curriculum Designer
Mar 2012 — Present · Riverwoods, IL
Design and develop enterprise-wide compliance training on financial laws, banking regulations, and risk management.• Designed training curricula for Discover Home Loans personal banker, document collector, processor, and underwriter onboarding programs.• Created business measurement maps, job skill matrices, learner personas, empathy maps, and risk analyses to inform curriculum design decisions.• Designed and developed eLearning and instructor-led courses for credit card and consumer banking agent new-hire programs.• Redesigned self-directed onboarding programs to a blended virtual instructor-led/eLearning format.
Education
University of Illinois Urbana-Champaign
B.S.
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