Get your Emails warmed up and ready to send
Build sender reputation and reach more inboxes with automated email warmup.
Warm up your emails
Starting at $49/month
Travis Gahn
Senior Program Manager, Product Support @Cloudflare
Signup · Get unlimited contacts
WORK HISTORY
Senior Program Manager, Product Support @Cloudflare
Boulder, CO, US
Injects efficiency and scalability into the customer support process while surfacing actionable insights as the voice of the customer that impact and inform the product roadmapManages key supportability metrics for Payment and Account experiences including contact rate, escalation rate, and product CSAT.Uses a metrics-driven approach in working with Product and Engineering to advocate for product or content improvements needed to improve supportabilityInfluences Product design and roadmap for optimal customer experience, and to help drive product adoptionWorks with the GTM Program Manager on Support-readiness efforts, monitoring Product roadmaps and release schedulesSupports the creation and maintenance of internal and external facing Support contentReviews escalated customer inquiries to identify product and content needs, and to help Escalation Engineers, Product and Engineering teams resolve complex customer issues
EDUCATION
Colorado State University
Master of Business Administration (MBA)
University of Iowa
Bachelor of Science, Geography (GIS)
SKILLS
ABOUT TRAVIS GAHN
Analytics driven Product, Program, and Support leader dedicated to delivering high impact, actionable, and quantitative insights that inform the product roadmap, continuously improve operational efficiency, fuel revenue growth, and ensure customer satisfaction.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.