Tom Turpin

Cde Program Manager at at & t @AT&T

Richardson, TX, US

Managed multiple projects for AT & T to support their website and e-business development in a highly dynamic and rapidly changing environment• Developed and maintained project WBS, project schedule and cost plans for multiple small – large and complex projects ranging from $325K -$3.5 million• Estimated the time, cost and capacity requirements to complete the project tasks within the release timelines• Proactively identified risks and issues, performed risk analysis and implemented risk response and issue mitigation solutions to complete the project deliverables on schedule• Planned for and managed the schedule, scope and budget for multiple change requests• Monitored and controlled project execution and quality until closure• Managed executive leadership, clients and external project teams’ expectations by driving to completion all defects on schedule for a project that was heavily constrained on time, budget and resources• Effectively presented program status and risk reports to senior leadership as well as project teams. Conducted effective meetings and provided clear and concise project communication; both verbal as well as written via Share Point, meeting minutes and project presentations• Actively represented the eCommerce PMO team in Business Process Improvement initiatives by identifying opportunities for growth and providing constant feedback and valuable suggestions that helped validate and correct existing tools, templates and procedures• Served as one of the eCommerce ambassadors for the Digital Customer Experience effort with senior AT & T executives and the frog consulting group in Atlanta• Helped lead an effort to successfully complete the Uverse video bill initiative on time after the project was chronically late and behind schedule

Texas State University

M.Ed., English/History/Sociology