Lucca Cutrono
Technical Support Specialist, Bim 360 & Acc, Enterprise @Autodesk
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WORK HISTORY
Technical Support Specialist, Bim 360 & Acc, Enterprise @Autodesk
Portland, OR, US
Diagnosing and troubleshooting technical issues from enterprise clients regarding BIM 360 and Autodesk Construction Cloud products- Developing a deep understanding of the features, capabilities, and best practices of BIM 360 and ACC while staying up-to-date with the latest product updates, enhancements, and industry trends to provide accurate and relevant information to clients- Collaborating with internal teams such as product development & engineering, to escalate complex issues and drive timely resolutions- AEC Geo-Escalation Lead responsible for escalating issues from technical specialists to engineering teams- Proactively engaging with clients to gather feedback, understand their pain points, and identify opportunities for product optimization.
EDUCATION
University of California, Santa Cruz
Bachelor of Fine Arts - BFA
University of Oregon College of Design
Master of Architecture - MArch
ABOUT LUCCA CUTRONO
I believe in an integrated and interdisciplinary approach to design, with passions in architecture, construction technology, interior design and furniture. Gaining architectural experience by seeing projects through from schematic design to construction has helped me to understand the industry through a broad lens. I am particularly fascinated by the transformative potential of virtual reality and generative AI in construction technology and am eager to explore these opportunities and collaborate with like-minded individuals and organizations to drive progress in this exciting field.
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