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Tommaso Cascella
Ingegnere Di Supporto Tecnico @ShippyPro
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WORK HISTORY
Ingegnere Di Supporto Tecnico @ShippyPro
Verona, IT
My role is to provide expert-level technical support and information on products, services, and solutions regarding our platform via various channels (email, chat, phone). I\'m doing proficiently diagnoses and troubleshoot technical issues related to our remote services.I\'m assisting Enterprise customers to provide a rapid solution for their shipping issues.I\'m analyzing the needs of customers and the technical possibilities in order to present a proposal that meets our Enterprise customers during deployment projects.I have to participate in pre-sales processes, supporting the elaboration of offers and responses to requirements (RFPs), and presenting these to customers alongside the Account Executive and Sales Engineers.I collaborate with our Customer Solutions Team Leader to coach and provide training and workshops to our customer-facing teams on the technical aspects of our applications.Actively gather customer feedback and relay valuable insights to enhance our product
EDUCATION
Università degli Studi di Verona
Non completata, Informatica
SKILLS
ABOUT TOMMASO CASCELLA
I can describe myself as fast and cunning learner. During my working experience i learnt how to use many different automation softwares and programming tools (Step7, TIA Portal, WinCC Flexible, ProTool, Datalogic tool, Sick encoder program and many more).I also know how to use MySQL as Database software.My studies at university gave me knowledge about high level programming languages (Java, C++, C#).Customers\' support had always an important role in my career, even if in different ways.I\'m always positive, and proactive, trying to keep a good mood in every situation.
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