Tia Edwards Underwood

About Tia Edwards Underwood

I built a revenue cycle department from scratch. I recovered in 30 days. I\'ve managed healthcare operations across two countries. But the work I\'m most proud of? Fixing the systems that were quietly bleeding revenue nobody noticed.I\'m a Revenue Cycle Management Director with 12+ years of experience turning financial underperformance into operational clarity. My background spans behavioral health, radiology, and multi-specialty billing — with a track record of driving measurable results in organizations where revenue cycle had room to grow.What I actually do:→ Diagnose revenue leakage and build targeted recovery strategies→ Redesign billing workflows and denial management programs→ Build and lead revenue cycle teams — from hire to high performance→ Implement EHR and billing platforms (including InSync/Qualifacts)→ Manage global operations and multi-client portfolios at scaleMy approach is simple: find where the money is being lost, build the process that stops the leak, and train the team to sustain it.Career highlights:$420K revenue recovered within 30 days of joining ASUR Counseling 25% improvement in collections through workflow redesign 10% denial rate reduction via enterprise denial prevention program 30-day AR aging reduction across behavioral health operations Managed 115 healthcare clients +$3M budget across U.S. and PanamaI\'m especially passionate about Radiology and behavioral health revenue cycle — a space where billing complexity is high and financial stability directly impacts patient access to care.Open to: VP of Revenue Cycle | RCM Director | Healthcare Operations Leadership | Strategic Advisory

Experience

1. President

   Dunamis Mobile Notary

   Oct 2018 — Present · Galena, OH, US

Education

• Western Governors University

  B.S., BS, Business — IT Management

  2012 — 2016