Patricia S.

Senior Enablement Specialist @Thumbtack

Remote, CA, US

Thumbtack is a leading SaaS-driven technology company and online marketplace connecting millions of homeowners with local service providers across every county in the U.S. for a wide variety of home projects, from small fixes to major improvements, with over 12 million 5-star projects completed.As a Senior Enablement Specialist, I lead full-lifecycle enablement programs that enhance internal and external user experiences across a dynamic consumer and professional marketplace. I leverage AI tools to streamline content design, improve adoption, and optimize learning across teams.Led sales upskilling initiatives, resulting in a 43% increase in sales, an 84% increase in talk time, and a 19% improvement in QA scores.Awarded Top Performance for Cross-Functional Partner.Designed and managed external webinar series, including robust ongoing marketing campaigns, surpassing registration goals by 200% and boosting user re-engagement by 113%.Achieved an 8% increase in knowledge article audit scores through strategic content design.Orchestrated full-lifecycle enablement programs from needs assessment to measurement, maximizing effectiveness and engagement for internal and external users.Leveraged AI tools to streamline content creation, enhance learning experience design, and accelerate research for enablement programs.Championed and established internal libraries for design assets and soft skills educational content, standardizing resources.Enhanced content accessibility by developing on-demand webinar offerings for external users with multilingual audio files and closed captions.These results stem from strategic instructional design, data-informed decision-making, and a deep focus on user-centric enablement.