Terrence Seidman
Epic Migration @Mount Sinai South Nassau
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WORK HISTORY
Epic Migration @Mount Sinai South Nassau
Oceanside, NY, US
Specializes in technical support, system deployments, and troubleshooting across various environments. Skilled in imaging and configuring devices, executing IT asset inventories, and providing real-time support to ensure seamless technology operations. Adept at managing service requests, minimizing downtime, and enhancing end-user experience during large-scale rollouts and daily IT support functions.• Conduct a comprehensive audit of all PCs, printers, and peripheral devices to ensure accurate inventory data, supporting the successful implementation of the EPIC project.• Image and configure PCs for the new EPIC system, aligning devices to user specifications and ensuring smooth integration into the existing infrastructure.• Provide hands-on support during the Technical Dress Rehearsal and Go-Live phases of the EPIC system rollout, troubleshooting potential issues and assisting end users.• Manage break-fix tickets in ServiceNow, resolving hardware malfunctions, software issues, and data retrieval requests to minimize downtime and improve system efficiency.
EDUCATION
City College-Miami
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
edX
Certification, Windows 10 Features for a Mobile Workforce: Windows and Devices in the Enterprise
ABOUT TERRENCE SEIDMAN
Results-driven IT Operations Manager and Senior IT Support Specialist with over 10 years…
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