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Terrell Floyd
Management Candidate @Blue Cross and Blue Shield of Alabama
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WORK HISTORY
Management Candidate @Blue Cross and Blue Shield of Alabama
Hoover, AL, US
Selected for a competitive leadership development program designed to accelerate readiness for senior management roles within a leading healthcare organization. Leveraging a strong foundation in multi-unit retail leadership, I partner with cross-functional teams to drive operational excellence, enhance customer experience, and support strategic business initiatives.Collaborate with senior leadership to evaluate business performance, identify operational gaps, and implement data-driven solutions that improve efficiency and service deliveryLead and support cross-functional projects focused on process improvement, cost optimization, and member experience across key business unitsTranslate prior experience in multi-unit leadership into a corporate healthcare environment by strengthening team engagement, accountability, and performance outcomesAnalyze key performance indicators (KPIs) and operational metrics to inform decision-making and support enterprise-wide strategic prioritiesGain exposure to core business functions including operations, customer experience, and organizational strategy to develop a holistic understanding of the healthcare industryContribute to continuous improvement initiatives by identifying inefficiencies, recommending scalable solutions, and supporting implementation effortsBuild executive presence and strategic leadership capability through direct engagement with senior leaders, mentorship, and high-impact project workPositioned to transition into senior leadership roles with a focus on driving operational excellence, leading high-performing teams, and executing enterprise-level strategy.
EDUCATION
Florida Institute of Technology
Doctorate of Business Administration
Augusta State University
Bachelor's Degree
Southern Wesleyan University
Master of Business Administration (M.B.A.)
ABOUT TERRELL FLOYD
Experienced Multi Unit Manager with a demonstrated history of working in the telecommunications industry. Skilled in Sales, Retail, Customer Satisfaction, Sales Operations, Customer Retention, and Employee Retention.Strong sales professional with a Master of Business Administration (M.B.A.) focused in Human Resources Management/Personnel Administration, General from Southern Wesleyan University.
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