Tarun Savita
Cloud Support | AZ-104 | SAA C03 AWS Solution Architect | Google IT Support certification | Intune | ITIL | Networking | Troubleshooting | Active Directory
- Role
- Sr Analyst at AHEAD
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Tarun Savita
Most people are surprised to learn I started my career in Crapplet Infotech Pvt. Ltd. Technical Responsibilities came into my life later, after The Post of Server Manager, Server Deployed, IT Manager, and Site Supervisor.From then on, I was fascinated by Project engineers and Server Managers and the way they could Do to CDAC(ATC) Indore. It’s also the thing I can’t shut up about, so I’m lucky that I’ve Manage Server And Network Support for the past 3 years I’ve been doing it.When I work with my team, they tell me to be a leadership quality Analyst And Great Support—that’s my favorite part of what I do.Then after in NRI Australia & New Zealand (Currently) I Virtually supported customers with basic Technical support for current and past software releases. Assisted clients with general support for hardware, peripherals, network connections, and external software, monitored end-user tickets, and ensured resolution within defined SLA.Escalated help desk tickets to L2 support when outside the scope of L1/T1 technician support.Managing 550+ clients Virtually on remote software as troubleshooting and resolving issues.Provided in-depth technical support to clients at the L1 level, solving 99.2% of issues without transferring to L2 support. Solved 99.2% of L1 tech support tickets without needing to escalate to Level 2 tech support engineers.If you have questions about Networking, Tech Support, Server Deployment, Web Developer, Application Developer, or desktop support work, feel free to connect with me and tell me how I can help.”
Experience
Sr Analyst
Sep 2023 — Present · Gurugram, IN
Education
Jiwaji University
Bachelor of Science - BS, Computer Science
Madhav Institute of Technology and Science, Gwalior
Master of Computer Applications - MCA, Computer Science
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