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Rahul Sharma
Senior Technical Consultant @AHEAD
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WORK HISTORY
Senior Technical Consultant @AHEAD
Gurugram, IN
EDUCATION
Ryan International School
12th, English,Maths,Physics,Chemistry,Computer Science
IEC College of Engineering & Technology
B.Tech, Information Technology
SKILLS
ABOUT RAHUL SHARMA
Service Management and Service Assurance ArchitectStrategic Enterprise Architect with over 16 years of experience driving high-impact digital transformations across the ServiceNow ecosystem. Specialized in architecting complex Service Bridge solutions and large-scale CSM implementations to unify customer ecosystems and streamline provider-to-provider service delivery.A subject matter expert in Service Assurance (ITOM) and Service Management (ITAM/SAM), with a proven track record of authoring comprehensive High-Level and Low-Level solution designs (HLD/LLD) for global enterprises in banking, retail, and healthcare. Expert at navigating the intersection of technical governance and business value, leveraging Flow Designer, Integration Hub, and custom API frameworks to eliminate technical debt and maximize platform ROI.Began my career by building a deep technical foundation in the BMC Service Assurance suite (TrueSight, BPPM, and ADDM/Discovery), where I mastered the complexities of event correlation, MRL/TPL logic, and application modeling. I have since leveraged this rigorous engineering background to transition into a ServiceNow Architect, translating legacy monitoring and discovery logic into modern, scalable CSDM-aligned solutions on the Now PlatformGood understanding in ITIL Processes and implementing it aptly for Infrastructure Management.Specialties: ServiceNow platform - ITOM, ITAM, CSM, Service Bridge, Vulnerability Response Javascript API Gateway (Kong) BMC Service Assurance Tools (BMC TrueSight, BMC Discovery & BMC Patrol) Xmatters Programming Languages - Javascript, Python Red Hat Certified Engineer (RHCE) Windows administration
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