Tanisha Kumar

Product Manger Intern @Zendesk

San Francisco, CA, US

Led end-to-end user research for a new guided, step-by-step feature setup within Zendesk, collaborating closely with the User Research, Engineering, Design, Product, and Scaled Marketing teams to understand diverse needs and drive feature adoption.2. Delivered 8 strategic product recommendations grounded in consolidated quantitative and qualitative insights to key stakeholders across Marketing, Product, User Research, Engineering, and Design—two recommendations are already being implemented. Findings also being used across other projects for Product.3. Conducted in-depth 1:1 interviews with 10 business owners across the US, Australia, Canada, and the UK, spanning various industries and Zendesk usage from 6 months to 15 years, to uncover user pain points and opportunities.4. Mapped the expired trial experience (emails, landing pages, active trials) across 6 competitors in partnership with Scaled Marketing, synthesizing customer challenges and proposing 5 actionable solutions for 11 companies audited.5. Presented findings to Product and Marketing teams, sparking meaningful discussions on next steps and piloting similar experiences with Zendesk users.6. Documented personal onboarding experiences for AI Agents & Co-Pilot across 3 competitors, then presented findings to Product and Engineering teams; insights are set to inform enhancements in Zendesk’s Trial and Onboarding journey.

Delhi Public School - R. K. Puram

High School Diploma

Arizona State University

Bachelor's degree, Business Data Analytics