Tanisha Kumar
GHC’25 | Product Manager intern @ Zendesk | Business Data Analytics and Digital Marketing student @ ASU
- Role
- Product Manger Intern at Zendesk
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Tanisha Kumar
Recent ASU graduate, Summa Cum Laude, with dual degrees in Business Data Analytics and…
Experience
Product Manger Intern
Jun 2025 — Present · San Francisco, CA, US
Led end-to-end user research for a new guided, step-by-step feature setup within Zendesk, collaborating closely with the User Research, Engineering, Design, Product, and Scaled Marketing teams to understand diverse needs and drive feature adoption.2. Delivered 8 strategic product recommendations grounded in consolidated quantitative and qualitative insights to key stakeholders across Marketing, Product, User Research, Engineering, and Design—two recommendations are already being implemented. Findings also being used across other projects for Product.3. Conducted in-depth 1:1 interviews with 10 business owners across the US, Australia, Canada, and the UK, spanning various industries and Zendesk usage from 6 months to 15 years, to uncover user pain points and opportunities.4. Mapped the expired trial experience (emails, landing pages, active trials) across 6 competitors in partnership with Scaled Marketing, synthesizing customer challenges and proposing 5 actionable solutions for 11 companies audited.5. Presented findings to Product and Marketing teams, sparking meaningful discussions on next steps and piloting similar experiences with Zendesk users.6. Documented personal onboarding experiences for AI Agents & Co-Pilot across 3 competitors, then presented findings to Product and Engineering teams; insights are set to inform enhancements in Zendesk’s Trial and Onboarding journey.
Education
Delhi Public School - R. K. Puram
High School Diploma
Arizona State University
Bachelor's degree, Business Data Analytics
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