Tammi Edwards
Dispatcher @Comcast
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WORK HISTORY
Dispatcher @Comcast
Voorhees, NJ, US
I began my career with Comcast as a dispatcher in Aston PA in 2007. I have since cross trained in many different areas of our Dispatch/Fulfillment department and have relocated to our office in Voorhees NJ where I serve as (FTC) Field Traffic Controller.(See responsibilities Below)Coordinate account servicing, provisioning and support. Manage workflow to maximize operational efficiency and facilitate on-time service guarantees. Prepare and assign work orders and schedule service calls. Research account inquiries and billing discrepancies. Process credits and change of service requests. Monitoring workflow data for reports. Handling escalated situations efficiently and within deadlines (such as storms and irate or VIP customers). Assisting technicians in the field. Responsible for operating “Magix” reporting which is an automated WIP check in program. Responsible for maintaining company standards for aging SRO/WIP/Trouble Calls Installs & Change of Service jobs, as well as training and mentoring new hires.
EDUCATION
Overbrook Regional Sr. High School, Pine Hill NJ
High School
SKILLS
ABOUT TAMMI EDWARDS
I am a motivated and very personable team player with a talent to adapt in any professional setting. I have a strong customer service background which includes banking, dish/cable and general areas of customer contact. Very diplomatic and tactful with peers and leadership. I\'m accustomed to handling sensitive, confidential records. Flexible and versatile. I\'m also able to maintain a sense of humor under pressure. I\'m very poised and competent with demonstrated ability to easily transcend cultural differences. I have a knack for thriving in deadline-driven environments. Excellent team-building skills and a great organizer of activities.
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