Laura Lee

Vice President, Assisted Product Experience @Comcast

West Chester, PA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2022 — Present

Vice President, Assisted Product Experience @Comcast

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US

Executive leader of the Comcast Retail Product Team that manages strategic tools for Comcast Retail Contact Centers, Xfinity Retail Stores and Xfinity Mobile.

EDUCATION

2017 — 2017

The Tuck School of Business at Dartmouth

Executive Leadership Studies

2016 — 2017

WICT Betsy Magness Leadership Institute Graduate

Executive Leadership Studies

1996 — 1997

Webster University

MA, Management

1989 — 1993

United States Military Academy at West Point

BS, Systems Engineering / Political Science

SKILLS

CoachingSix SigmaManagement ConsultingProject PlanningLeadership DevelopmentBusiness StrategyProblem SolvingOperations ManagementCustomer ServiceIncome StatementRestructuringFinancial AnalysisCustomer RelationsProgram ManagementCall CenterCross-Functional Team LeadershipStrategyPerformance ManagementOrganizational LeadershipQuality AssuranceChange ManagementTeam LeadershipMergersBudgetsProject ManagementStrategic PlanningEmployee RelationsBusiness IntelligenceTeam BuildingCustomer FocusProcess ImprovementForecastingContinuous ImprovementComplianceHome Staging and RedesignLeadershipP&LRisk ManagementOrganizational DevelopmentBusiness Process Improvement

ABOUT LAURA LEE

As an inspirational and innovative leader in business and the military, I have successfully lead diverse, cross-functional teams with drastic transformational changes and consistently attained exceptional achievements. I have continually exceeded business financial results through strategic and tactical problem solving, collaboration, creativity, promoting a culture of continuous improvement, flawless execution and leveraging team member strengths. I am also an energetic and visionary leader who invests the time and focus in employee development to realize their highest levels of success.Specialties Include: • Cross Functional Team Management• Multi-Site Operational Management• Strategic / Tactical Planning • Program / Project / Change Management• Executive / Management Consulting• Business Process Improvement / Re-Engineering (Six Sigma, Lean, Agile)• Mergers / Acquisitions / Integration Deployment• Customer Focus / Support• COE Start Ups • Organizational Restructuring• Budgeting and Financial Analysis • Home Staging and Redesign

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