Brian Hamilton
Senior Technical Project Manager @Comcast
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WORK HISTORY
Senior Technical Project Manager @Comcast
Partnership with Central Division XOC in outage management and root cause analysis on high impact outages. • Development of guidelines, KPIs, and critical success factors for the management of the team to be tracked against both short term and long term goals.• Implementation and rollout of ServiceNow ITSM within entire Comcast organization as part of improved service management processes and customer experience through ITIL framework.• Management of Executive Review presentations on a weekly basis at the SVP level targeting reduction of yearly outage minutes and restoration time.
EDUCATION
Temple University
BBA
SKILLS
ABOUT BRIAN HAMILTON
Cigna Asian Colleague Resource Group Regional Lead (January 20••••15) Cigna Virtual…
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