Katie K.
Work Order Management, Coordinator 2 @Comcast
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WORK HISTORY
Work Order Management, Coordinator 2 @Comcast
Manchester, NH, US
Facilitates resolution of barriers on Day of Installation by collaborating with all departments to enhance customer experience.• Manages porting requests, on-site tech resolutions, directory listing rejections, and internal document creation for reschedules and directory listing tasks.• Trains employees in multiple areas of the business and supports multiple individuals inside and outside of the department. • Received Comcast Business Extra Degree award and additional awards for outstanding contributions.
EDUCATION
UNH Online
Bachelor of Science - BS, Business Administration and Management, General
Southern New Hampshire University
Communications, Business, Management, Marketing, and Related Support Services
University of New Hampshire
Associate of Science - AS, Business Administration and Management, General
UNH Online
Associate's degree, Business Administration and Management, General
ABOUT KATIE K.
With more than ten years of experience at Comcast, I have been pivotal in enhancing customer experience by streamlining installation processes and addressing same-day challenges. By fostering cross-departmental collaboration, my role helps cultivate a customer-focused environment and promotes efficient workflow management.I am proud to have received the Comcast Business Extra Degree award (2X), which underscores my commitment to service excellence and continuous process improvement. My efforts include training team members and overseeing complex requests, both of which highlight my contributions to Comcast\'s outstanding service delivery.
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