Sydney Martin
Project Manager Iv - Absence Operations @Unum
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WORK HISTORY
Project Manager Iv - Absence Operations @Unum
Portland, ME, US
Crafted, and actively owns, a 3-hour shadow experience program with cross functional business partners to educate key stakeholders of claims operation technologies. The program launched in January 2024, within 6 months, success of the series reached the company’s C-Suite, with 4 senior leaders, including the company CEO, participating in July 2024.•Led the successful implementation of a quality improvement program from inception to full-scale operation within 7 months. This included facilitation of a pilot phase, actively pivoting and evolving using feedback, and a strategic communication plan effective adoption. Utilized expertise in Microsoft Suite to build program resources and data analytics build reports to provide regular updates senior leadership. Actively owns delivery of program materials.• Designed and launched the innovative \"Window Wednesday\" program to bridge the knowledge gap between operations and technology partners. This cross-functional educational initiative engaged over 85 participants in 6 months, generating 250+ comments that aligned with multi-million-dollar investment projects.•Mentored aspiring project managers, providing guidance and support in career development, skill enhancement, and professional growth.
EDUCATION
Husson University
Master of Business Administration - MBA, Organizational Leadership
Roger Williams University
Bachelor's degree, Criminal Justice
ABOUT SYDNEY MARTIN
Currently pursuing her MBA in Organizational Management, Sydney is committed to continued growth and to shaping experiences that strengthen trust, support stakeholders, and improve outcomes for clients and colleagues alike.Sydney is a relationship‑driven project leader who excels at bringing clarity to complex work and helping teams align around solutions that enhance the client experience. Sydney approaches challenges with resilience and a practical, action‑oriented mindset, focusing on workflow improvements, strong partnerships, and steady communication.
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