Kim W.

Manager, System Support @Unum

Portland, ME, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

Manager, System Support @Unum

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Lead a team of highly skilled Business Specialists within the Benefit Services organization. The System Support team provides initial troubleshooting for employees within Benefit Services to reduce downtime for customer facing employees and limit escalation to the Service Desk.

EDUCATION

2010 — 2010

Institute for Civic Leadership

Young Emerging Leaders Program

2004 — 2008

Saint Joseph's College

BS Business Administration, Management

SKILLS

SourcingVendor ManagementTemporary PlacementOrganizational EffectivenessSoftware DocumentationVisioTalent AcquisitionCollege RecruitingOrganizational DevelopmentEmployee EngagementTechnical RecruitingHuman ResourcesBenefits AdministrationApplicant Tracking SystemsTrainingHrisPersonnel ManagementPolicyPerformance ManagementEmployee TrainingItilSystem AdministrationRecruitingTalent ManagementConflict ResolutionChange ManagementProcess ImprovementCoachingOnboardingTraining DeliveryInsuranceWorkshop FacilitationLeadershipEmployee RelationsScreeningHiringInterviewsProject PlanningLeadership DevelopmentTaleo

ABOUT KIM W.

Results-oriented, hands-on people leader with a successful record of talent development, risk mitigation and partnership in recruiting, release management, and call center operations. Certified Mental Health First Aider

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